BES Server Cannot Access Internet
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Description

The BES Server appears to be experiencing an error that indicates that it cannot access the Internet to download files or gather the latest Fixlet content.

This error could be caused by a number of different problems including:

  • The connection through your Internet Service Provider might be temporarily down.
  • The servers that host the Fixlet site content might be temporarily down.
  • If you have recently installed, uninstalled then reinstalled, or upgraded the BES Server, you might need to configure the BES Gather service to be able to connect through your proxy server

Note: You should run the BES Diagnostics tool on the BES Server computer under Start > Programs > BigFix Enterprise > BES Diagnostics Tool to make sure that all of the other BES Server components are functioning.

For more information, please contact your BigFix support technician.


Property Details

ID501
TitleBES Server Cannot Access Internet
CategorySupport
Download Size0
SourceBigFix
Source ID<Unspecified>
Source SeverityCritical
Source Release Date12/4/2002 12:00:00 AM
KeywordsBES Verdana Internet face TABLE
Added by on 10/17/2012 1:15:57 PM
Last Modified by on 10/17/2012 1:15:57 PM
Counters 6096 Views / 12 Downloads
User Rating 1 star 2 star 3 star 4 star 5 star * Average over 0 ratings. ** Log In or Register to add your rating.

Relevance

Used in 85 fixlets and 9 analyses   * Results in a true/false
Show indented relevance
exists relay service OR exists main gather service
Used in 106 fixlets and 5 analyses   * Results in a true/false
Show indented relevance
exists main gather service
Used in 1 fixlet   * Results in a true/false
Show indented relevance
((exists file "C:\BigFix\BigFixEnterpriseServer\FillDB.exe" AND version of file "C:\BigFix\BigFixEnterpriseServer\FillDB.exe" >= "2.0.4.24") OR (exists key "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server" of registry AND value "Version" of key "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server" of registry as string as version >= "2.0.4.24" AND exists file "filldb.exe" of (value "EnterpriseServerFolder" of key "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server" of registry as folder)))
Used in 1 fixlet   * Results in a true/false
Show indented relevance
(exists value "ConnectivityTestResult" of key "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server\GatherService" of registry) AND (value "ConnectivityTestResult" of key "HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\Enterprise Server\GatherService" of registry < 16)

Actions

Action 1

Action Link Click here to open http://www.bigfix.com in your browser to verify that you can access the BigFix servers. (If this link does not work, there is most likely a problem with your Internet Service Provider or with the Fixlet servers. If this link works, then there is most likely a problem with the BES Server using your proxy server.)
Script Type URL
http://www.bigfix.com
    

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