WARNING: BES Client May Not Send Up Heartbeat On Heartbeat Interval
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Description

One or more of your BES Clients may not be sending up heartbeats on its heartbeat interval. This can be caused by an issue in the BES Console that sometimes does not set the heartbeat appropriately after you change it. In this case, the BES Clients installed after the heartbeat change will not report their heartbeat (although they will continue to respond to actions and respond to refresh attempts).

You can resolve this issue by clearing your BES Console cache and republishing the client heartbeat interval. See the KB Article linked below for more information. Once this issue is resolved, this Fixlet message should no longer be relevant.

Property Details

ID545
TitleWARNING: BES Client May Not Send Up Heartbeat On Heartbeat Interval
CategorySupport
Download Size0
SourceBigFix
Source ID<Unspecified>
Source SeverityImportant
KeywordsBES heartbeat Heartbeat Clients Console
Added by on 10/17/2012 1:16:08 PM
Last Modified by on 10/17/2012 1:16:08 PM
Counters 4866 Views / 10 Downloads
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Relevance

Used in 1 fixlet   * Results in a true/false
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exists file "Analysis 2.fxf" of folder "__BESData\actionsite" of parent folder of regapp "besclient.exe" AND not exists line whose (it as lowercase contains "apparent registration server time") of file "Analysis 2.fxf" of folder "__BESData\actionsite" of parent folder of regapp "besclient.exe"

Actions

Action 1

Action Link Click here for instructions on how to resolve this issue.
Script Type URL
http://support.bigfix.com/cgi-bin/kbdirect.pl?id=290
    

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