TROUBLESHOOTING: Run BES Client Diagnostics - Cleanup
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Description

The BES Client Diagnostics tool is a small command line utility that gathers various statistics and files from BES Clients for analysis. The information provided by the tool is useful in analyzing a BES deployment and troubleshooting client issues.

The listed computers have leftover result files and folders generated by the "TROUBLESHOOTING: Run BES Client Diagnostics" task. This task allows you to remove these result files and folders.

Note: Do not set the "Reapply" behavior when taking this action or you may cause the BES Client to constantly attempt to remove result files and folders.

Important Note: Make sure the result files have already been uploaded to the BES Server before deploying this action.

Property Details

ID566
TitleTROUBLESHOOTING: Run BES Client Diagnostics - Cleanup
CategoryTroubleshooting
Download Size0
SourceBigFix
Source ID<Unspecified>
Source Severity<Unspecified>
KeywordsBES Client Diagnostics files TROUBLESHOOTING
Added by on 10/17/2012 1:16:13 PM
Last Modified by on 10/17/2012 1:16:13 PM
Counters 4452 Views / 3 Downloads
User Rating 1 star 2 star 3 star 4 star 5 star * Average over 0 ratings. ** Log In or Register to add your rating.

Relevance

Used in 7 fixlets   * Results in a true/false
Show indented relevance
major version of operating system >= 5
Used in 223 fixlets   * Results in a true/false
Show indented relevance
(if exists property "in proxy agent context" then ( not in proxy agent context ) else true )
Used in 92 fixlets and 24 analyses   * Results in a true/false
Show indented relevance
version of client >= "5.1"
Used in 24 fixlets   * Results in a true/false
Show indented relevance
((if (version of client >= "8.0") then (windows of it) else (name of it starts with "Win")) AND platform id of it != 3) of operating system
Used in 1 fixlet   * Results in a true/false
Show indented relevance
exists file whose (name of it as string = "rmdir.bat" OR name of it as string = "client.bat") of folder (pathname of client folder of site "bessupport") OR exists folder "__besdiag" of folder (pathname of client folder of site "bessupport")

Actions

Action 1 (default)

Action Link Click here to remove leftover result files and folders.
Script Type BigFix Action Script 
delete client.bat
// Recreate rmdir.bat to remove __besdiag, just in case it does not exist.
delete __appendfile 
delete rmdir.bat 
appendfile @ECHO OFF 
appendfile rmdir /s /q "{ pathname of parent folder of regapp "BESClient.exe" }\__BESData\BES Support\__besdiag\" > NUL 2> NUL 
move __appendfile rmdir.bat
wait "{pathname of client folder of current site & "\RunQuiet.exe"}" rmdir.bat 
delete rmdir.bat
Success Criteria

This action will be considered successful when the applicability relevance evaluates to false.

Action 2

Action Link Click here for more information on the BES Upload Manager. (PDF file)
Script Type URL 
http://support.bigfix.com/product/documents/UploadManager_4_1.pdf

Action 3

Action Link Click here for more information on the BES Client Diagnostics Tool.
Script Type URL 
http://support.bigfix.com/bes/misc/diagnostics.html

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